Products are sold on a guaranteed sale basis in accordance with the following policy:

Products Eligible for Return:

ZENEKA CORPORATION will issue authorization for return of skin care products to us and consumers that meet the following criteria:

1. Damaged – Products received damaged may be returned for replacement product when reported within fourteen (14) days of receipt. Have the transportation company note “damaged” or “broken” on the freight bill. All returns should remain in the original carton for inspection. Full credit, including shipping, may be issued if requested by the account.

2. Received in Error – Products shipped in error by ZENEKA CORPORATION may be returned, if applicable, for full credit, including shipping when returned within fourteen (14) days of invoicing.

3. Return for Credit – If a member wishes to return the product ordered for any reason, the product may be returned for credit when reported within thirty (30) days of receipt. We will incur all shipping charges and a processing and restocking fee equal to 25% of the total product value for such returns.

4. Any product purchased by a consumer directly from ZENEKA CORPORATION (including partial containers) may be returned directly to ZENEKA CORPORATION within thirty (30) days of receipt when the patient is not satisfied with the product performance. The consumer will be sent replacement product for the items returned.

5. If ZENEKA CORPORATION determines, in its sole discretion, that any consumer is abusing ZENEKA CORPORATION’s Return Policy, then ZENEKA CORPORATION may refuse any or all of the above remedies.

6. Return Process 
To obtain authorization to return product for replacement or credit, please call Customer Service at (877) 213-6325 or email us to info@zenekacorp.com with the following information: 
*Product Name, *Quantity for Each Product, *Lot Numbers (if possible), *Unit Price, *Your Account Number, *Reason (i.e., concealed damage), *Billing Address, *Shipping Address, *Account Contact

7. Customer Service will provide a Returned Materials Authorization Number (RMA #) for those items approved for credit and, if applicable, a UPS shipping label. All returns should include a copy of the RMA form, and to be included with any returned goods. No product will be accepted for replacement or credit without a RMA form. ZENEKA CORPORATION reserves the right to inspect all authorized returns prior to issuing credit and to destroy products deemed unfit for sale whether or not they are eligible for credit. Replacement product will not ship until returned product is received and processed.

Products Not Eligible for Return:

1. Product involved in fire, sacrifice or bankruptcy sale; or items that have been damaged due to conditions beyond the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, and negligence.

2. Product has been discontinued.

3. Product returned by a party other than the purchaser.

4. Product purchased with specific understanding that it was non-returnable.

5. Product has passed its expiration date.

6. Product has been repackaged in to other containers/packages.

7. Product provided to office as samples or display product.

8. After thirty (30) days, NO product returns will be accepted.